Luxury Key Mykonos

At Luxury Key we are Established luxury accommodation mavens and we specialize in exclusive Luxury Villas and Concierge Services in the most sought-after resorts in Mykonos, Tulum, Ibiza & Santorini; with a portfolio of more than 1000 properties and a well-trained team we assure a pleasant and memorable stay to all of our guests. Each of the villas in our portfolio are handpicked private homes that were thoughtfully and tastefully designed to be lived in.  

About Luxury Key Mykonos, Cyclades - presentation of hotel, facilities and services offered

At Luxury Key we are Established luxury accommodation mavens and we specialize in exclusive Luxury Villas and Concierge Services in the most sought-after resorts in Mykonos, Tulum, Ibiza & Santorini; with a portfolio of more than 1000 properties and a well-trained team we assure a pleasant and memorable stay to all of our guests. Each of the villas in our portfolio are handpicked private homes that were thoughtfully and tastefully designed to be lived in.  

MAXIMUM OCCUPANCY

Maximum occupancy must not exceed the stated capacity. Guests must present at least one valid passport.

NUMBER OF GUESTS - SUBLETTING

Only those persons stipulated on the tenancy agreement may overnight in the property. Subletting and/or reassignment are strictly prohibited. The number of guests must not exceed the maximum number indicated in the tenancy agreement. Should the owner find that more than the specified number of guests is occupying the property he will be entitled to ask the clients to vacate the property immediately.

ARRIVALS AND DEPARTURE TIME

Check-in time is 16.00. Checkout time is 10:00. We cannot guarantee early check-ins or late checkouts unless confirmed by us in advance.

PROPERTY DAMAGE

The guests who signs the tenancy agreement is responsible for the correct and decent behavior of his party. Guests are responsible for any loss or damage caused to the property or its contents and is required to report any damage to the agent and to bear the cost of repair or replacement. The property should be left in good repair, it will be thoroughly examined and an inventory taken on your departure, and if it is not left in a suitable condition, it may be necessary to charge you the guests for costs to cover extra cleaning, repairs or replacements. We also recommend you inspect the villa on arrival to ensure that it is in order. Should guests behave disrespectfully towards the property and its contents, the owner or agent reserve the right to ask all guests to vacate the property immediately.

     

ACCESS AT THE PROPERTY

The tenant/ guests agrees to allow the agent or his authorized representative or any representative of the property owner, access the property at any reasonable and mutually convenient time during his stay to check the property for the sole purpose of essential repairs and/or maintenance in order to ensure that the tenant's/customer's comfort will remain at optimum level. It is acknowledged by the guest that this property does not have access for disabled people; there is no evacuation orientation diagram, on the balconies of the first floor and ground floor, the height of the railings is less than 100 cm and less than 90 cm (0.90 m) with free heights above 2.5 meters; In the pool area, there is no signage for the pool depths, nor for the maximum depth which can be up to 3.00 meters; At the sliding entrance door (heavy type), there is no warning signage - neither audible nor a beacon during its operation; There are some unguarded accessible levels without a railing.

NEIGHBORS

Even though the tenant/customer is on holiday, the neighbors may not be and on rare occasions building work might commence without any prior warning near the property. Whilst the agent has no control over this, if advised, he will endeavor to intervene to halt it or postpone it for the duration of the rental period. Naturally, if the agent is made aware of any nearby building work, he will always try to advise the guests as early as possible in advance of his holiday.

GUESTS INJURY DISCLAIMER

The property owner, agent and any representatives do not accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt the booking. The contract exists between the agent and the tenant/guests and is limited to the rental of the property and the associated services (if any) only as stated under: Services Included in the Price (if any). No liability can be accepted by the property or agent for any injury, illness, death, loss or damage caused to the tenants/customers or to a member of the tenants'/customers' party and likewise to any incidental visitors, arising out of or in connection with the use of the rental property, swimming pool, play areas or all kind of facilities. The use of these facilities is at the tenant's/customer's own risk. The property owner and agent will not be liable for any damage and losses as a result of burglary or external intervention. Children are not allowed unattended around the property at all times. The agent and the property owner rent this property as bare house and therefore assume no responsibility for accidents, injuries, death or loss of to swimming pool, Jacuzzi (where applicable), including consequential damages from the rental and use of the property such as but not limited. By signing this agreement, the tenant/guests and all members of his party waive any future claim against the property owner & agent and any representatives in case any such event occurs.  

INSURANCES

It is highly advised that your party is covered by travel insurance including coverage against trip cancellation, etc and against personal injury. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker from your country of residence about this.  The tenant/guests are responsible for his third-party liability, health and medical repatriation insurances. The property owner and agent will neither offer such insurances nor shall be held liable for the absence of such insurances. All tenants/ travelers are advised to have a medical plan that will cover any medical & travel expenses in Greece. In case of sickness or injury, the agent will do his best to have the patient reach professional medical assistance, the soonest possible. If a member of the party has any serious chronic condition, including severe allergies, the tenant/guests is obliged to inform the agent in advance.  In any case all tenants/guests are advised to bring ample supplies of the medications they normally need or take, because it may be difficult to find on location.

GENERAL COMPLAINTS

If there are any problems with the property or if the guests have any cause for complaint during the rental period, he must inform the agent immediately. The guests are obliged to give to the agent the necessary time to resolve the problem. If the problem is not resolved, the guests must follow up the complaint in writing to the agent within 24 hours. Until the agent is fully aware of the problem or complaint, he cannot begin to resolve it. Most of the problems can be dealt quickly. If the problem has not been reported in detail as urgent or received at the end of the rental period, the agent cannot accept any relevant claims or complaints. The agent cannot exclude the possibility that the property can present minor inconveniences due to the special nature of its architecture, the personal taste of the owner or the local traditions in the area; In this case the agent shall try to rectify or change whatever is possible but he cannot accept any responsibility.

PROPERTY DESCRIPTIONS / MINOR MODIFICATIONS

The agent or property personnel (if any), in their capacity as such frequently visit and check thoroughly the property. The descriptions and the property photographs appearing on the listings are accurate and have been prepared in good faith. The agent declines all responsibility for any minor modifications made by the owner recently without his knowledge. Please note, that the information, photographs and/or video on the website are intended to avail to the potential guests a general overall impression of the standard of the property. Some minor aspects of the property may have changed by the time that the guests will arrive at the property, for example furniture items may have been added or removed. The agent cannot accept any liability if this situation should arise. Whilst every effort is made to ensure and verify the accuracy of the specific information, regrettably errors may occasionally occur.

REMOVAL OF PROPERTY

Guests agree not to remove or alter in any way the Owner's property. Any removal or alteration of Owner's property without permission shall constitute a violation of this agreement. Guests (s) shall keep the property and all furnishings in good order and only use appliances for their intended use.

TELEPHONE AND INTERNET

Please note that our properties do not have telephone services, unless specified otherwise. In this case, we strongly recommend to travel with at least one mobile phone. When Internet service is provided at the property, we cannot guarantee we will be able to re-establish the connection in case of a technical problem beyond our control, such as a faulty line from the local telephone company. Please note that Mykonos’ internet infrastructure is still in the process of being improved and there may be disruptions to internet service. Furthermore, download speeds may remain low, and be insufficient for streaming services such as ie. Netflix.

GARBAGE

Any garbage must be stowed in the proper garbage or recycling receptacle, located nearby the property.

ELECTRICITY / WATER SHORTAGES

The agent kindly asks you as tenant to use water sparingly, especially during the summer months. Electricity and water shortages may take place by the State Organization in some areas and while the property agent will do everything in his power to re-establish supply or remedy the situation, he cannot be held responsible for the inconvenience that such shortages may create.

TAP WATER

The tap water is not drinkable in Mykonos; please use bottled water. The guests should inform their party and visitors not to drink the tap water at all times.

SEPTIC SYSTEM

The septic is very effective; however, it will clog up if improper material is flushed.  DO NOT FLUSH anything in the toilet, including toilet paper. No feminine products should be flushed at anytime.  

CHILDREN

Children are welcome. Please notify us at the time of booking if there will be any children in your party and their ages. However, they are not allowed in the Swimming pools or in external spaces, unless properly attended by adults.

PETS

Upon request.

SMOKING

Smoking is not allowed in any inside area of the property as this is a nonsmoking property.

PHOTOGRAPHY

Photographs taken at the property cannot be used or sold for profit without the written authorization of the owner.



REDUCTIONS

No reductions or credit notes will be given under circumstances amounting to 'Force Majeure'. ln the above, 'Force Majeure' means war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, airline failure, epidemic, pandemic and adverse weather conditions or temporary pest problems at and around the Villa or any other event, situation, incident and natural causes outside our control.

VALUABLES

Valuables left at the property are at the risk of the guests. The owner and the property staff cannot be held responsible for their loss or misplacement. No responsibility is accepted for any loss of personal items while staying in the property or after departure.

EVENTS – PARTIES

The tenant/ guests agree to occupy and/or use the property in such a manner so as not to disturb the peace of the neighbors especially during off hours (14:30-18:00 and 23:00-8:00) or breach any and all applicable local legislation. For events and parties and in general in occasions that may disturb the peace of the neighbors, the tenant / guests shall need to have the agent’s prior consent who in his term in this respect shall have to notify the neighbors. Entertainment parties and functions involving invitees more than +10% above the max capacity of the property are strictly prohibited unless fully approved by the agent in advance and notified to him (where a special agreement with extra event fee may apply due to the extensive use and involvement of the cleaning and housekeeping personnel). In any case the extra invitees are not allowed to overnight at the property. Should the tenant/guests make an unauthorized use of the property, the agent has the right to ask all guests to evacuate the property immediately without further notice. In this case the security deposit will be fully forfeited until all applicable claims are fully settled with the property owner & agent and/or their authorized representative. In case the guests disturb neighbors with Music and the police gets involved after the neighbors’ complaints, neither the agent or the property owner will be held responsible for any kind of penalty addressed to the guests.

SECURITY DEPOSIT

The amount paid is in order to cover the cost of any damage to the property or its contents during the term of rental or for any unpaid services after check out. Any damages must be reported to the agent upon check out and pictures of the damages should be available. In case no damages or any unpaid services apply, the security deposit should be returned in full within 14 days after guests check out. In case the damages or unpaid services exceed the security deposit received, than the guests are obliged to pay the extra costs within 1 week from their departure. In cases of serious and/or structural damages that will be inflicted to the property by the tenant/customer or his service personnel (works of art-furniture-walls-flooring-carpets-pool-jacuzzi-machinery-electrics-A/C-TVs-domestic appliances) which will prevent the property of being rented to further tenants/guests, the property owner & agent will have the right to charge the tenant/guests besides the cost of the actual repairs, also with the full rental fee until the aforementioned damages will be restored in such a way that it will enable the property to be rented to and accepted by further tenants/guests.

HOUSEKEEPING PROVIDED BY THE HOUSE OWNER/ MANAGEMENT COMPANY

The villa will be cleaned before the guest’s check and thereafter it gets refreshed daily during the guests stay, this daily service usually lasts around 1-1,5 hour. Please note that the 1 set of towels of each Villa bedroom (that was used) gets changed every second day & the beds linens every third day. In case you request for more frequent change of towels and linen, please check with us and upon availability we might confirm; however extra charges will apply. In case the guests leave the villa every day very dirty and excessive cleaning beyond the included hours is needed, the agent has the right to deduct an excess cleaning fee in order to pay their housekeepers for their overtime; the cleaners in this case might split their shift and case and return as well in the afternoon based on their schedule of the day.

   

CONTRACT / PAYMENT

By paying the booking amount or part of it, the contract becomes effective, and both the broker and the tenant/guests automatically agree to all the above terms and conditions. Whatever is written in the present contract is all that has been agreed between the contractual parties and supersedes any other contract of previous date and both contractual parties agree that there is neither other valid oral nor written agreement in any form for the specific rental booking.

SURVEILLANCE OF OUR VILAS

The Tenant/guest acknowledges and agrees that our Villas can optionally equipped with security cameras, which are installed to monitor (with 24/7 in the camera system) the exterior of the villa, but exclude the monitoring and recording of any public areas that do not fall within the property's ownership (UNLESS there is an area that is owned by the property and there is no way to mount the camera at an angle that precludes viewing a public street/area that falls within the view of the private exterior of the mansion from a distance, this is considered acceptable recording, as all cameras are positioned to focus on PROTECTION of the property and are intended to enhance security measures on the property). There is no intention on the part of the villa other than to enhance security measures on the property and to avoid recording any activity in the public areas. Examples of areas with video recording may include: the parking area, all possible entrances to the Villa, the outdoor pool area and other outdoor areas of the Villa that are not considered indoor but belong to the property. These cameras are operated 24/7 to ensure the safety and security of the tenant/guest(s) and the property.

ALTERNATIVE STAY OR FULL REFUND IN CASE OF TRANSFER OF THE PROPERTY OWNERSHIP

In the event that the said villa in which you have booked under this agreement is sold or transferred to a new owner, and the new owner does not wish to honor your booking, the following provisions shall apply: 1. Alternative Accommodation: We and the villa owner will make all reasonable efforts to ensure alternative accommodation of equivalent specifications and size to those originally booked. This alternative accommodation will be offered to you for the same duration as your original reservation, provided there is relevant availability on the market. 2. Full Return: If the alternative accommodation as described in this term cannot be organized, or if you decline the offered alternative accommodation, we will provide you with a full refund of all payments you have made to us for the relevant reservation until the date of the above-mentioned reservation. 3. Update: In the event that the villa is sold or the property is transferred that may affect this reservation, we will provide you with immediate notice from the time we have been informed. 4. No Extra Obligations: After providing alternative accommodation or return as set forth here, we will have no additional liability or liability to you under this agreement, and you will not have any rights to damages, expenses or any other compensation arising from the transfer or sale of the villa.



INDEMNIFICATION

Our company is an agent of the Property Manager and neither us nor any of affiliated entities, shareholders, directors, employees, agents, representatives and Service Affiliates is liable for any delays, accidents, damages, injuries or losses suffered by you, your guests or the Property. In no event, will our Company or Affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with this agreement or the rental or use of the Property. If, despite the limitations contained herein, our Company or Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described herein, then our Company’s or Affiliates’ liabilities will in no event exceed the total related accommodation fee paid by you at the time of the occurrence. Following your booking, our Company may offer to help coordinate or organize certain guests’ services for you in connection with your accommodation. Some of the service providers are independent contractors and are not representatives or employees of our Company. Our Company and our Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service provider or for any personal injuries, property damage or other damages or expenses relating thereto.

GOVERNING LAW/JURISDICTION

This Agreement and its subject matter shall be governed and interpreted in accordance with the laws of Athens, Greece. Any dispute between the Parties whether resulting from a claim in contract, tort or otherwise, or any other claim or controversy which may arise out of or in connection with this Agreement or the application, implementation, validity, breach or termination of this Agreement, any provision thereof or any agreement concluded in pursuance to this Agreement shall be finally and exclusively settled by the courts of Athens, Greece.

By accepting this agreement the tenant/ guests and all members of his party confirm that they have legally entered Greece for vacation reasons only and have the legal documents to prove it upon any such kind of request by the authorities. In the opposite case, the tenancy agreement is immediately considered as canceled and payment is forfeited in full.

ALTERNATIVE ACCOMMODATION OR FULL REFUND IN CASE OF OWNERSHIP TRANSFER

In the event that the villa reserved under this agreement is sold or its ownership is transferred, and the new owner does not wish to honor your reservation, the following provisions shall apply:

1.    Alternative Accommodation: We and the villa owner shall make all reasonable efforts to secure alternative accommodation of comparable standards and size to the originally reserved villa. This alternative accommodation will be offered to you for the same duration as your original reservation, subject to availability.

2.    Full Refund: If alternative accommodation as described in Clause 1 cannot be arranged or if you decline the alternative accommodation offered, we shall provide you with a full refund of all payments made by you up to the date for the aforementioned reservation.

3.    Notification: In the event of a villa sale or ownership transfer that may affect this reservation, we will provide you with prompt notice of the situation from the moment we have been informed too.

4.    No Further Liability: Upon providing alternative accommodation or a refund as stipulated in this clause, we shall have no further liability or obligation to you under this agreement, and you shall have no claim for damages, expenses, or any other compensation arising from the ownership transfer or sale of the villa.

PERSONAL DATA PROTECTION

ELENA GAIL HOSPITALITY is fully compliant with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation). ELENA GAIL HOSPITALITY acts as a data controller solely for personal data that Tenant has previously provided expressly for this rental and Tenant grants the explicit consent to their use. In processing the aforementioned personal data, ELENA GAIL HOSPITALITY proceeds to their storage for the filling of the arrival and departure list of this tourist accommodation, in accordance with the local legislation. ELENA GAIL HOSPITALITY guarantees that it will not transmit, notify, concede, etc. any personal data to third parties for any purpose or use. Personal data may be disclosed to public bodies and / or judicial authorities within their competence, only when it is necessary for compliance with a legal obligation.

All children are welcome at NO extra charge when sharing their parents' villa, using existing bedding. In case you wish to have extra bedding at the villa, please check availability with our reservations department and please note that extra charges may apply.

For infants (0 - 2 years old) the property provides max 2 baby cots at no extra charge.

For more information, please contact our Reservations Department.